Housing Services Office


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Hainerberg

This community offers apartment homes and duplexes in an access-controlled installation, within walking distance of garrison facilities, downtown and public transportation.

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Aukamm

Residents of this community live in apartment homes and duplexes, close to shopping, restaurants and public transportation, just minutes from downtown Wiesbaden.

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Clay Kaserne

This community offers apartment homes in walking distance from the Fitness Center and various eateries and short drive or bus ride from the downtown area.

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Crestview

Residents of this community live in apartment homes and duplexes, close to shopping, restaurants and public transportation, just minutes from downtown Wiesbaden.

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Hours & Contact Information

On-Post Housing (Military)

  • Mandatory assignment to Government-controlled Family housing is in effect for military (does not apply to civilians)

  • Location: Clay Kaserne, Bldg. 1023 West, first floor

  • Hours of operation: Monday through Friday, 8 a.m. to noon, and then 12:45 to 3 p.m. Last customer sign-in is at 2:30 p.m. Closed on training holidays from 8 a.m. to 12:45 p.m., with limited appointments in the afternoon. Closed U.S. and German holidays.

  • Customer service desk: DSN 548-4422
    Civ (0611) 143-548-4422

  • Housing management counselors: DSN 548-4433/4436/4437/4438/4440/4441/4443
    Civ (0611) 143-548-4433/4436/4437/
    4438/4440/4441/4443

  • Unaccompanied Personnel Housing:
    DSN 548-4434; Civ (0611) 143-548-4434

  • Housing Facilities Management:
    DSN 548-4407/4412/4413/4435
    Civ (0611) 143-548-4407/4412/4413/4435

  • Appliances and Furnishings: DSN 548-4424
    Civ (0611) 143-548-4424

  • Fax: DSN 548-4432
    Civ (0611) 143-548-4432

  • Locked out? Call: DSN 548-4357
    Civ (0611) 143-548-4357, Mon. - Fri. 7:30 a.m. to 4 p.m., After hours, call: DSN 337-5315,
    Civ (0611) 705-5315

  • Email On-Post Housing
    For general questions.

Off-Post Housing (Civilian)

  • Location: Clay Kaserne, Bldg. 1023 West, Second floor

  • Hours of operation: Monday through Friday, 7:30 a.m. to 4 p.m. Closed on German holidays.

  • Phone: DSN 548-4430/4431
    Civ (0611) 143-548-4430/4431

  • Email Off-Post Housing
    For general questions.

DPW Service Orders (On-post only)

Information

Army Housing website:

Go here to see photos and floorplans and to learn more about living on-post at USAG Wiesbaden.

Temporary Lodging

The housing office does not coordinate temporary lodging. Please make reservations with the Army lodge and notify them if you will be bringing pets.

Policies & Information

Army Regulation 420-1, Army Facilities Management

Section 3-16, Paragraph K: Mandatory assignment (foreign areas only). The garrison commander may mandatorily assign adequate housing if necessary to maintain maximum occupancy.

  • Army in Europe Supplement 1 to AR 420-1

  • Army in Europe Pamphlet 750-15, Domestic Appliance Repair & Replacement , Pages 1–8

  • Housing Assignment Policy for the Army in Europe

  • Military allowances

    Civilian allowances

    New!

    • My Virtual Sponsor

    • We've compiled a checklist to help make your transition easier.
    • Before you PCS

      • Determine eligibility. Must be on a 3-year tour accompanied with command-sponsored dependents.
      • Fill out your housing application and e-mail that, with a copy of your orders and any EFMP or medical requirements to usarmy.wiesbaden.imcom.list.hsg-information@mail.mil. Please only send housing portion of EFMP status or medical needs, i.e., wheelchair accessibility. This MUST be done prior to arrival.
      • You will be placed on a wait list based on rank and family size.
      • Check out floorplans for our communities (above), and decide what you will move and what you will store
      • Check with the Household Goods office and move.mil to coordinate delivery of your belongings
      • Make reservations for temporary lodging, and be sure to notify them if you have a pet.
      • Make arrangements for your pets. Families are allowed up to two pets in housing. Dogs and cats only. No exotic animals. Your pet will need to have a European microchip, a USDA/veterinarian certification, and an up-to-date rabies vaccine. Contact the Veterinary Clinic and the airline for more information on prohibited breeds and customs.
    • Upon arrival

      • Attend Housing briefing, which will be scheduled for you
      • Visit the lending closet, part of the Relocation Readiness Program, for items you may need while your HHG are in transit
      • Learn about our communities' pet policies, recycling, electricity and more in our Resident Handbook
    • Prohibited Items

      • In accordance with IMCOM-E policy, please do not bring air conditioners of any kind, as they are not authorized in any of our units. Floor fans are highly encouraged.
      • Do not bring large appliances. All family units come equipped with washer, dryer, fridge, stove and dishwasher. Small appliances and TVs are ok to bring.
      • Per Army policy, no waterbeds, ceiling fans, chandeliers or trampolines.
    • Furnishings & Appliances

      • Temporary Loaner Furniture

        Please be aware that housing units in Germany are smaller than homes in the U.S. and no government storage is provided once here. Non-temporary storage must be arranged BEFORE shipping household goods.

        Temporary or loaner furnishings are available for up to 90 days incoming and up to 60 days for outgoing personnel on and off post.

        On-post housing has installed appliances. All on-post unaccompanied personnel (UPH) units are furnished with bedroom, living room, and dining room furniture, depending on the Service member's rank and building assignment. All UPH residents are issued a refrigerator.

        Appliances and wardrobes are issued to off-post housing residents for the duration of their tour or tour extensions.

        Please note: Most off-post German units have 220v, and many appliances are not compatible with the voltage. Transformers to convert the voltage from 220v to 110v can be purchased, but is not ideal in some cases.

        All on-post housing units have 110v outlets and some also have 220v.