News flash

Exchange stores closed Nov. 27

The Wiesbaden Exchange store hours of operation on Thanksgiving (Nov. 27) will be as follows: All stores, including concessions, will be closed except — the Hainerberg Express (shoppette) open from 8 a.m. to 10 p.m. and Clay Troop Store open from 10 a.m. to 6 p.m. (Courtesy of AAFES)

Polizei Orchestra Concert

The Rhein Main Area USOs host a special free holiday concert by the Landespolizeiorchester Hessen Dec. 9 at 6:30 p.m. at the Hainerberg Chapel. A coffee and cake reception will be held in the Fellowship Hall of the chapel after the concert.

Soldier Survey

The Army and the Rand Corporation are working together to conduct a Soldier needs assessment survey that continues through the end of December. Today’s Soldier Survey is available online to randomly selected active duty Soldiers, who are being notified by email. Soldiers are being asked to respond to questions about problems they and their families have had over the past year. The results will help senior leaders identify the needs of Soldiers and their families. Visit for more information.

Holiday closings

The following offices will be closed for the holidays Nov. 28, Dec. 19 from noon to 4 p.m., Dec. 24-26, 31 and Jan. 2: Driver’s Training and Testing, Transportation Motor Pool, Installation Property Book Office, Central Issue Facility, Personal Property Processing Office and Privately Owned Vehicle Inspection Point.

Expedited airport screening

The Transportation Security Administration has extended its expedited screening benefits to students of the four U.S. service academies the U.S. Military Academy, Naval Academy, Coast Guard Academy and Air Force Academy. Last year the TSA extended its expedited screening benefits to all U.S. Armed Forces service members, including those serving in the U.S. Coast Guard, Reserves and National Guard. The program allows participating flyers to leave on their shoes, light outerwear and belt, keep their laptop in its case and keep compliant liquids/gels in a carry-on bag while being screened at more than 120 participating airports and flying on 11 major airlines. Service members/students should use their Department of Defense ID card to obtain the expedited screening. The TSA has extended the expedited screening benefits to civilian DoD employees who follow an “opt-in” process online. For more information visit or (TSA Public Affairs)

MacArthur Leadership nominees

The U.S. Army Europe seeks nominees for the General Douglas MacArthur Leadership Awards. USAREUR will select two company grade officers and a warrant officer to compete for the award at the Army level. Submit nomination packets to USAREUR G1 Awards and Action Branch by Dec. 1. For more information call mil 537-1147 or visit

Holiday mail

The following dates are the recommended dates for mail to the United States to arrive in time for the holidays (Dec. 25): F SAM parcels Nov. 26; FPAL parcels Dec. 3; F Priority parcels, First Class Letters and Cards Dec. 10; F Express mail Dec. 17. The Wiesbaden Postal Service Center will have extended hours of operation Nov. 24 to Jan. 3. During that time the Army Post Office will be open from 10 a.m. to 5:30 p.m. Monday to Friday. The package pickup window will be open from 10 a.m. to 6 p.m. Monday to Friday. Both the APO and package pickup window will also be open on Saturdays (Nov. 29, Dec. 6, 13 and 20) from 10 a.m. to 2 p.m. The facility will be closed on Nov. 27, Dec. 25 and Jan. 1. Patrons can make appointments to mail five or more packages by calling civ (0611) 143-548-1503 at least one day before the desired appointment date.

Flu vaccine

The Wiesbaden Health Clinic will conduct an influenza immunization outreach Dec. 1 from 4-6 p.m. in Toyland at the Mainz-Kastel Storage Station. Children under age 3 must be vaccinated at the Wiesbaden Health Clinic (walk-in hours are Tuesdays and Thursdays from 8-9:50 a.m. and 3-4:15 p.m. through Nov. 25).

Winter tires

Don’t forget – it’s the law in Germany to have the appropriate tires on your vehicle for the season. That means winter tires Oct. 1 to April 1. Drivers who fail to have the right tires risk not being insured or found at fault in the case of an accident.

Everyone plays a role

U.S. Army Europe Cybersecurity officials want to remind members of the U.S. forces community in Europe that October is National Cybersecurity Awareness Month and that it’s everyone’s duty to protect Army information and communications. USAREUR cybersecurity experts say there is a real and ongoing war in cyberspace. The United States is constantly under cyber attack by hostile governments, organizations and individuals. Everyone can help secure networks from hazards, stay up to date on threats and training, practice good online habits and set the example for others to be cautious and vigilant. President Barack Obama declared October National Cybersecurity Awareness Month for the first time in 2010. This year’s focus for the U.S. Army in Europe community is on reducing Cybersecurity incidents. USAREUR officials said they will offer more cybersecurity information and resources throughout the month. More information is available at (USAREUR Public Affairs)

Emergency numbers

Do you know what number to call in an emergency? For on-post emergencies call the Military Police at mil 114 or civ (0611) 705-114; for an ambulance or in case of fire call mil 117 or civ (0611) 705-117. For off-post emergencies call the German Police at civ 110 or for an ambulance/fire call civ 112. Be aware that if you dial 112 or 110 from your cell or home phone on post will go to a German dispatcher. To call the Military Police for non-emergencies dial civ 548-7777/7778 or 7779; civ (0611) 143-548-7777/7778 or 7779. To call the Clay Fire Station for a non-emergency call mil 337-5883 or 5315; civ (0611) 705-5883 or 5315.

Keeping a watchful eye

Officials at the U.S. Army Europe Office of the Provost Marshal want newcomers to Europe to be aware of possible ways they could be ripped off. With pickpockets not uncommon in Europe, people need to be especially cautious in crowded areas. OPM Law Enforcement Chief Joseph Daly said people should beware of being jostled, bumped or crowded, and be alert to actions such as a person dropping something or causing a loud commotion that may be staged distractions to help a thief grab a victim’s valuable unnoticed. Day recommended that women carry their handbags or purses in front of them and men should place their wallets in their front pockets to thwart pickpockets. See more crime prevention tips at (USAREUR Public Affairs)

Designated drivers

Besides helping save lives, designated drivers drink for free at local Family, Morale, Welfare and Recreation facilities including the Cappuccino Casino, Little Italy Restaurant and Catering Center, U’R Place Bar and Grill, Wiesbaden Entertainment Center and the Rheinblick Golf Course. Designated drivers in a group of two or more individuals should let the bartender or server know that he or she is the designated driver to obtain a wrist band entitling that person to free non-alcoholic beverages.

Importing pets stateside

People moving stateside this summer may take most types of pets with them if they plan ahead. However endangered species laws prevent people from taking some turtles, birds and reptiles to the United States. “Dogs must be free of disease and be vaccinated against rabies at least 30 day before they reach the USA,” said Mike Dean, director of the U.S. European Command’s customs and Border Clearance Agency. “Puppies younger than three months and dogs in rabies-free areas such as the United Kingdom are exempted, however.” Unvaccinated dogs will be inoculated on arrival and confined for 30 days at the owner’s expense. Cats must show no signs of disease and rabies vaccination is required in most U.S. states. People wanting to ship pet birds should consult the U.S. Department of Agriculture website at Arrangements to ship pet birds must be made 120 days in advance of a Permanent Change of Station move. For information about shipping pets to Hawaii (a rabies-free state) visit (USAREUR Customs Release)

Put it on ICE

Have you been waiting to submit feedback for a garrison service or facility but aren’t sure how? Submitting an electronic Interactive Customer Evaluation card ensure the appropriate get the submission immediately. To access ICE visit and click on the ICE button on the bottom left side of the page. This will take you to the garrison’s ICE page. Once there either use the “Service Provider Search” option, the “Show All” option or “Submitting a Site” comment. You can leave your contact information and request a response from management or you leave an anonymous submission. All are reviewed – so make sure your feedback is heard.

Helmets required

Helmets are required when riding a bike, scooter or skateboard on all U.S. Army Europe installations.

Don’t mail Kinder eggs

Military Customs officials remind members of the U.S. Forces community in Germany that chocolate Kinder eggs cannot be imported into the United States. Mailing them could result in a fine. (USAREUR Release)

Staying safe on bikes, blades

With warmer weather bringing out more two-wheeled enthusiasts, the Directorate of Emergency Services reminds bicyclists, skaters, skateboarders and kick-scooters to use paths, sidewalks or parts of the road marked for bicycle use when available and to ride as far to the right of the road as possible. Using skates, rollerblades, skateboards or kick-scooters in traffic is prohibited. Using cell phones or mobile music devices that impede hearing is prohibited. Enthusiasts should wear light-colored clothing or reflective accessories and an approved helmet. Skaters, skateboarders and kick-scooter riders should wear knee and elbow pads and wrist guards. Bicycles must be equipped with a headlight, taillight, wheel and pedal reflectors and functioning brakes. Military ID cardholders must wear a helmet when on military installations.

Contacting CWT/Sato Travel

To avoid long waiting times during a visit to the official travel office send an email to That way your request will be addressed by CWT/Sato travel agents throughout Europe. Your reservation request should contain the travel date, desitnation authorized per your order, full name, Social Security Number, date of birth of all travelers, phone number and point of contact. If traveling with a pet provide kennel dimensions and weight of pet. Patrons are also asked to use the civilian number civ (0611) 977 340 rather than the DSN number to contact the office.

Lock your vehicle

Leaving your vehicle unsecure is a traffic violation in Germany and can result in a fine. If you leave your vehicle unsecured and the Polizei cannot locate you or secure your vehicle they will secure your valuables and you can retrieve them with a ticket at the local Polizei Precinct. Also the police advise everyone to secure their license plates properly to their vehicles. Report missing or stolen plate to the Military Police immediately. (Courtesy of the Directorate of Emergency Services)

New CAC ID process

Army Appropriated Fund civilian employees and family members are no longer required to visit their Civilian Personnel Advisory Center before renewing their CAC cards. They can go directly to their ID card section. This only applies for Army ID card facilities. If you chose to obtain a CAC from a non-ARMY ID card office you will be required to obtain a DD Form 1172-2 (application for identification card/DEERS

Visual information requests

Customers requesting visual information support from Wiesbaden’s Training Support Center are advised that when visiting the VIOS website,, they must now click on the Europe section of the map  to submit a request.

Inclement weather updates

Be sure to tune in to AFN radio (FM98.7) starting at 6 a.m. weekdays to hear the latest road, traffic and school closure information. Community members can also call the Weather Hotline at civ (0611) 7245 or 6101, check the Garrison Wiesbaden Facebook page or click on the Weather and Road Conditions link on the garrison’s home page ( for the latest updates on delays and closures due to weather.

Eagle 360

American Forces Network listeners in Wiesbaden can now get live streaming radio services on their computer desktops and mobile devices. AFN 360 Internet Radio, launched Dec. 3, offers eight streaming radio channels including a local station and seven additional streams of news, sports talk, political talk and music. In addition to music and talk shows, AFN 360 features local and regional information. Visit and select AFN to get streamed AFN Wiesbaden The Eagle radio. (Defense Media Activity News Release)

Check Fuel Card

Army and Air Force Exchange Service officials advise patrons to check their Esso Fuel Card expiration date (lower right hand corner). If near expiration, customers must stop by the nearest AAFES Fuel Card issuing location for a replacement card. (Courtesy of AAFES Public Affairs)

Bikes on public transportation

Did you know that you can take your bicycle along with for free on any S-Bahn throughout the week in the Rhein-Main Region? Bikes may also be taken on U-Bahns and buses on the weekends; however, on weekdays they are not permitted during rush hour (6-8:30 a.m. and 4-6:30 p.m.). Anytime on weekends is OK for bikes. Wheelchairs and buggies have priority over bikes.

Snow and ice response

The U.S. Army Garrison Wiesbaden’s Directorate of Public Works provides snow and ice removal after major storms. Priority is given to clearing the airfield taxiways, garrison-controlled roads and common area walkways. The city of Wiesbaden clears road in open housing areas giving priority to city bus routes, then major roads feeding to city bus routes and then residential areas. Housing residents are responsible for clearing sidewalks from door to parking space. Newman Village residents are also responsible for clearing the sidewalks in front of their quarters. Tenant units/activities are responsible for clearing the steps leading to their facilities while DPW crews will clear the steps of public facilities.

Farm traffic only

Drivers are reminded that the farm road behind Clay Kaserne (adjacent to Newman Housing) is for farm traffic, cyclists and pedestrians only. It is not to be used as a thoroughfare to approach or leave Clay Kaserne. The Polizei will ticket drivers who use the farm road, according to Lt. Col.

Greet Boot program

Is your unit signed up for the Green Boot program. Help the Army save resources and money by sharing great ideas about ways to conserve and use energy more efficiently. Contact Maj. William McGlothlin at mil 337-5840 or for more information.

Overseas car conversion

Americans in Europe must beware of European car dealers who offer to convert cars or motorcycles to U.S. standards. You could lose a lot of money by trying to ship a vehicle “converted” in Europe to the States. The Department of Transportation and the Environmental Protection Agency only accept work done by licensed companies in the United States, not the work of individuals or overseas companies. U.S. Customs can easily check vehicle identification numbers to detect phony conversions. Under EPA regulations, nonconforming vehicles less than 21 years old may only enter the United States through an independent commercial importer. These vehicles must be tested and adapted to the emission standards in effect at the time of production. Vehicles that are 21 years old or older do not require EPA tests or conversions. DOT requires shippers of nonconforming vehicles to sign a contract with a registered import company that must certify in advance that it can convert the model to U.S. safety standards. The owner must also post a bond for one and half times the vehicle’s dutiable value. Shipping, paperwork and conversions cost between $6,500 and $25,000 per vehicle. Get the “Importing a Car” pamphlet from Customs or visit for details.

DOT code a must

Tires shipped stateside must meet U.S. Department of Transportation standards, whether fitted to vehicles or not. So if you replace tires on your privately owned vehicle or buy a used vehicle, check for the DOT code if you intend to ship the POV to the States. Check both sides of the tire for the code as it may appear only on one side. Visit for more information. (Customs Release)

Make ID card appointments online

Did you know you can make an appointment online to get a new ID card? To schedule an appointment go to The ID Cards/DEERS office is located in Room 111, Building 1023E on Clay Kaserne. Hours are 8 a.m. to 4 p.m. with the last customer sign-in at 3:30 p.m. Call mil 337-6355 or civ (0611) 705-5515 for more information.

Check Fuel Card

Army and Air Force Exchange Service officials advise patrons to check their Esso Fuel Card expiration date (lower right hand corner). If near expiration, customers must stop by the nearest AAFES Fuel Card issuing location for a replacement card. (Courtesy of AAFES Public Affairs)