Customer Service

Around the Community

Take a look at some of the action that's happened around the Wiesbaden military community during the past several weeks as the community continues to move through 2015. A variety of captures are shared here, but visit the Flickr photostream for more photos from around the community.

  • CIC Online
  • Herald Union
  • CYSS
  • Housing
  • German News
Community TV channel
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Community Information Channel


Command Sgt. Maj. David Davenport departs Germany

Engineers return from mission in Liberia

Boosting Soldier spirit to improve Army

Based on true story: Museum higlights Army's real-life role as 'Monuments Men'

Familiar staple has new tune: 'First stop, Thrift Shop"

Wellness Center offerings, American Girl social, IACS, DoDDS sports and more ...

More Herald Union News Here

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CYSS Newsletter

To learn more about Child, Youth and School Services offers the area, visit CYSS Happenings and Information.

link to: Wiesbaden Housing Newsletter
Energy conservation is everyone's responsibility, with just a few small changes residents can have a large impact on conserving energy throughout the community.
In today's modern household almost all appliances and electrical devices come with a standby mode. When these devices are not in use but still in standby mode, they still draw electricity, which known as a "phantom load". Residents can eliminate these phantom loads by unplugging ...

Click here to read the latest edition of the housing newletter.
link to:Wiesbaden Press Review
What's the word in the news on you?
Click here for more German news.

Major Events Calendar
Schools Calendar
MWR Events Calendar
Things To Do
Military Crisis Line Domestic Violence Hotline iWatch Wiesbaden
Transformation Update Wiesbaden Health Clinic
Weather and Road Conditions  
R2 119 Online Ticket Submission Link iWatch Wiesbaden

Community Notes

Summer Hire Program open
The U.S. Army Garrison Wiesbaden Summer Hire Program has launched, and applications are being accepted through May 18. The program will run from June 22 to Aug. 7, 2015. It is open todependents ages 14-22 and placements will be assigned in age order (oldest to youngest). Placement may be limited this year due to funding and other Army requirements. Visit for details and the application.
EFMP office closed April 27-May 1
The Exceptional Family Member Program office will be closed to walk-ins this week (April 27-May 1) but is still accessible by email at Previously scheduled EFMP appointments with primary care providers For EFMP guidance and useful information please visit and (Army) or (Air (Air Force).
Transformation updates as of April 22
Work has started on the access to the Telekom building as part of the closure plan for Hainerberg. Starting this week there will be work along Washington Strasse from Florida Strasse to California Strasse, but the street remains open. From April 18 until July 31 this section of Washington Strasse will be one-way toward the new PX. On Clay Kaserne, Weberstrasse from the ACP down to Heerstrasse will be opened Monday, April 27. The gate to the street Howard Place, in the vicinity of Building 10017/5th Signal HQ, will operate *inbound only* from 5 a.m. to 2 p.m. and *outbound only* from 2 p.m. to 5 a.m. Patrons of the Buildong 1502 CDC should use Howard Place to enter Clay Kaserne so they can circle around and drop their children off at the CDC side of Heerstrasse. They should also pick up their children going westbound so that they are on the CDC side of Heerstrasse. To complete access upgardes, the former Main Gate will close for a short period beginning May 4. When then work on the former Main Gate is complete, work will shift to the former truck gate and it will also close for a short period in May. The work will be completed in July of this year.
Wiesbaden Legal Client Services moving
Wiesbaden Client Services will be relocating to Building 4013 on Mainz-Kastel Storage Station, located next door to the Thrift Shop. The office will be closed April 22-26 in order to move and will open with normal business hours (Monday through Wednesday and Friday 9 a.m. to 4 p.m., closed for lunch noon to 1 p.m.; Thursday 1-4 p.m.) on April 27.
HOW TO: Pedestrian Gate (video)
For anyone having issues using the Pedestrian Gate, click here for a demonstration video.
Community Information Exchange
The next Community Information Exchange will be held April 28 at 9:30 a.m. at the Community Activity Center (on Clay Kaserne. Follow it live on the Garrison Wiesbaden Facebook page. Click here to read the latest Community Information Exchange slides.
“Army in Europe Regulation 190-16: Installation Access Control” requires sponsors to ensure any individuals they sign in are physically escorted at all times. Any signed-in person who is found without their sponsor will be immediately escorted off of the installation. The sponsor’s failure to follow the policy may lead to administrative actions such as suspension or revocation of the sponsor’s sign-in privileges and installation access. Read more of the policy at
Recognize, report suspicious activity
Though Antiterrorism Awareness month has just passed, the responsibility of remaining vigilant continues daily. Remember the theme observed during August? “Recognizing and Reporting Suspicious Activity.” You’ve heard it said often before; “If you see something, say something.” Know who to call if you see something suspicious or to report a crime. To report suspicious activity,click on the iWatch/iSalute link in the center of the page (<—). To report an imminent threat or crime in progress, immediately contact the Military Police by dialing DSN 114 or civ (0611) 143-548-7777/7778/7779; or call Host Nation law enforcement by dialing commercially in Germany or Netherlands: 112; In Italy: 112 or 118; In Belgium: 112 or 101.
New Policy: Remote-Controlled Aircraft
The flight of remote-controlled aircraft or unmanned aerial vehicles on any U.S. Army Garrison Wiesbaden installation is prohibited. This policy applies to all military members, Department of Defense employees, contractors, dependents, sponsored guests and host nation employees. Personnel should immediately report any RC aircraft or UAV flown on or near a USAG Wiesbaden installation to the military police station at (0611) 143-548-7777.
New DPW Customer Service number
The Directorate of Public Works Customer Service Center has a new telephone number — 548-4357 (HELP). The new housing appliance repair number is mil 548-4424 / civ (0611) 143-548-4424.
Crime prevention tips
Visit the Hessen Polizei home page for a look at several crime prevention tips which have been translated into English courtesy of their Public Affairs Office (click here).