Customer Service

The Fun of Fall

Dancing, cleaning, playing, singing, giving and surviving were only some of the things community members were captured doing as the season of fall transitions in color and mood. Visit the Flickr photostream www.flickr.com/photos/wpao for more photos from around the community.


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CYSS Newsletter

To learn more about Child, Youth and School Services offers the area, visit CYSS Happenings and Information.

link to: Wiesbaden Housing Newsletter
Energy conservation is everyone's responsibility, with just a few small changes residents can have a large impact on conserving energy throughout the community.
In today's modern household almost all appliances and electrical devices come with a standby mode. When these devices are not in use but still in standby mode, they still draw electricity, which known as a "phantom load". Residents can eliminate these phantom loads by unplugging ...

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link to:Wiesbaden Press Review
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Transformation Update Wiesbaden Health Clinic
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R2 119 Online Ticket Submission Link iWatch Wiesbaden

Community Notes

Clay Kaserne access/bus stop changes
The New Clay Access Control Point is nearing completion with final testing and certification in early January. Opening will be phased in conjunction with closing the new perimeter fence and repairs to Weber street (external road leading to the South Gate). Starting Dec. 1 Weber Strasse (adjacent to Clay inside the fence) will be closed and access will be via the "cutoff" road to the main gate and truck gate or the Domaine Mechtildshausen road to the South Gate. The traffic lights will be programmed for priority on the Domaine Mechtildshausen road to encourage use of the South gate as the primary gate to exit the installation. The bus stops will also be affected. The current bus stop at the Domaine Mechtildshausen will remain, as will the Herr Street Pedestrian gate, but the location of the gap in the fence was been moved. Signs will clearly indicate the new location. On Dec.1 the bus stop at the Main Gate will move back to the old location (where the shelter is located). This stop will remain in effect until Jan. 19, at which time the stop will be discontinued until about Feb. 1 when it will be re-located to the new perimeter fence along the Domaine Mechtildshausen road. A third bus stop is planned for later at the entrance of the new Access Control Point.
TSC Photo Studio temporarily relocated
The Wiesbaden Training Support Center's Photo Studio, located in Building 1032, is being temporarily relocated to Building 1638 from Nov. 26 to about Dec. 15 for DA, Command and passport photos
PSC Express Lane Service
Tired of waiting in line at the post office during lunch? The Postal will be testing an express lane during the peak hours of 11:30 a.m. and 1:30 p.m. In order to try and alleviate long waiting times. This express lane is for MPS and Click-N-Ship customers only. Click here for more information.
Uniform Policy Update
Commanders will prohibit the wear of military uniforms (including physical fitness and JROTC uniforms) when off U.S. or Host Nation installations, with the following exceptions: * Military uniform wear is authorized for direct vehicle travel among domicile and U.S. or host nation installations only while traveling via an enclosed private, government or rental vehicle. Uniform wear is prohibited while traveling by motorcycle, scooter, bicycle or foot. * Personnel traveling by motorcycle, scooter, bicycle or on foot should not carry backpacks that readily convey DoD affiliation. * Uniform wear when representing the U.S. military at an official host nation function is authorized. * Uniform wear while conducting military operations, training events and exercises is authorized. Commanders should minimize wear off U.S. or Host Nation-controlled areas when possible. * Ensure DoD personnel in off-installation hotels are aware that they may wear uniforms when departing or arriving in an enclosed private, government or rental vehicle. Uniform wear in public areas of hotels, such as breakfast or dining room, bar or fitness room is prohibited. * Uniform wear while escorting children to or from or waiting at off-installation DoDDs bus stops is prohibited. * Ensure DoD personnel in off-installation hotels are aware that they may wear uniforms when departing or arriving in an enclosed private, government or rental vehicle. Uniform wear in public areas of hotels, such as breakfast or dining room, bar or fitness room is prohibited. * Uniforms are not permitted on any form of public transportation, including taxis.
Traffic changes on Texas Strasse
The traffic pattern on Texas Strasse in Hainerberg Housing will change starting Dec. 1. On school days the section of Texas Strasse between Mississippi Strasse and Florida Strasse is closed to traffic from 7 a.m. to 3:30 p.m., except for school buses. All other times of the day/week, Texas Strasse will be one-way only from the intersection of Mississippi Strasse to Virginia Strasse. This change is necessary to alleviate safety concerns on this constricted portion of the street. 2
Housing closed for holiday party
The Directorate of Public Works' Housing Customer Service Office (located in Building 1023W) will close at 11:30 a.m. Dec. 19 for a holiday party.
AAFES Thanksgiving Hours
All AAFES Exchange Stores including concessions will be closed for Thanksgiving, Nov. 27 except the Hainerberg Express (Shoppette) open 8 a.m. to 10 p.m.; and the Clay Troop Store (Shoppette)10 a.m. to 6 p.m.
Community Information Exchange
The next Community Information Exchange will be held Jan. 27 at 9:30 a.m. at the Community Activity Center on Clay Kaserne. Follow it live on the Garrison Wiesbaden Facebook page.or watch it online at www.ustream.tv/channel/usag-wiesbaden-cib. Click here to read the latest Community Information Exchange slides
Updated influenza immunization schedule
The Wiesbaden Health Clinic will conduct influenza immunization outreach sessions throughout the Wiesbaden military community — Dec. 1 from 4-6 p.m. in Toyland at the Mainz-Kastel Storage Station. Children under age 3 must be vaccinated at the Wiesbaden Health Clinic (walk-in hours are Tuesdays and Thursdays from 8-9:50 a.m. and 3-4:15 p.m. Oct. 28 to Nov. 25).
Traffic Advisory: WASHINGTONSTRASSE BLOCKED AT TEXASSTRASSE
Starting on Monday, Oct. 20 and lasting for approximately four weeks, traffic will not be able to access Hainerberg Housing from B455 via Washingtonstrasse as the entry at Texasstrasse will be blocked due to construction to the new AAFES Exchange complex. Traffic will be able to access the portion of the street, but not allowed to go through. Traffic can continue to enter and exit the area from New York Strasse and Texasstrasse (near Hainerberg Chapel and the lodge) or New York Strasse and Washington Strasse (near the Hainerberg Shopping Complex entrance). Also note that there will be an increase in construction traffic transiting Hainerberg Housing area along Washington Strasse and Floridastrasse.Click here for more.
Dinner and brunch at the dining facility
The Strong Teams Cafe on Wiesbaden's Clay Kaserne has the following new hours: Breakfast 7-8:30 a.m., lunch 11:30 a.m. to 1 p.m. and dinner 4:30-6 p.m. On the weekends the dining facility offers brunch from 9:30 a.m. to 1 p.m. and supper from 5-6:30 p.m. Visit "Strong Teams Cafe" on Facebook for menus.
New DPW Customer Service number
The Directorate of Public Works Customer Service Center has a new telephone number — 548-4357 (HELP).
Recognize, report suspicious activity
Though Antiterrorism Awareness month has just passed, the responsibility of remaining vigilant continues daily. Remember the theme observed during August? “Recognizing and Reporting Suspicious Activity.” You’ve heard it said often before; “If you see something, say something.” Know who to call if you see something suspicious or to report a crime. To report suspicious activity,click on the iWatch/iSalute link in the center of the page (<—). To report an imminent threat or crime in progress, immediately contact the Military Police by dialing DSN 114 or civ (0611) 143-548-7777/7778/7779; or call Host Nation law enforcement by dialing commercially in Germany or Netherlands: 112; In Italy: 112 or 118; In Belgium: 112 or 101.
Crime prevention tips
Visit the Hessen Polizei home page for a look at several crime prevention tips which have been translated into English courtesy of their Public Affairs Office (click here).