Customer Service

Around the community

In the swing of fall, community members share laughs, celebrate achievements, get ready for crisis, observe heritage and history, run to victory, cultivate partnerships and more. Visit the Flickr photostream for more photos from around the community.

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CYSS Newsletter

To learn more about Child, Youth and School Services offers the area, visit CYSS Happenings and Information.

link to: Wiesbaden Housing Newsletter
Energy conservation is everyone's responsibility, with just a few small changes residents can have a large impact on conserving energy throughout the community.
In today's modern household almost all appliances and electrical devices come with a standby mode. When these devices are not in use but still in standby mode, they still draw electricity, which known as a "phantom load". Residents can eliminate these phantom loads by unplugging ...

Click here to read the latest edition of the housing newletter.
link to:Wiesbaden Press Review
What's the word in the news on you?
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Major Events Calendar
Schools Calendar
MWR Events Calendar
Things To Do
Military Crisis Line Domestic Violence Hotline iWatch Wiesbaden
Transformation Update Wiesbaden Health Clinic
Weather and Road Conditions  
R2 119 Online Ticket Submission Link iWatch Wiesbaden

Community Notes

AAFES System Upgrades to Affect ESSO Card Service Nov. 2
The Army and Air Force Exchange Service information technology section will conduct system upgrades from 4-11 a.m., Sunday, Nov. 2. During this time customer service will not be able to issue new or replacement cards, and customers will not be able to add, edit or delete any online payments. However, existing payments will process as scheduled.
Ebola Virus briefings
The Ebola Virus Disease is a growing concern around the world. In order to provide the latest and most accurate information to the community, the U.S. Army Garrison Wiesbaden, in conjunction with the Wiesbaden Health Clinic, is conducting EVD briefings on Oct. 30 at 4 p.m. and Nov. 3 at 9 and 11 a.m. The briefings will be conducted in the Tony Bass Auditorium, Building 1043, on Clay Kaserne.
Updated influenza immunization schedule
The Wiesbaden Health Clinic will conduct influenza immunization outreach sessions throughout the Wiesbaden military community — Nov. 15 from 10 a.m. to 2 p.m. at the Wiesbaden Commissary and Dec. 1 from 4-6 p.m. in Toyland at the Mainz-Kastel Storage Station. Children under age 3 must be vaccinated at the Wiesbaden Health Clinic (walk-in hours are Tuesdays and Thursdays from 8-9:50 a.m. and 3-4:15 p.m. Oct. 28 to Nov. 25).
Starting on Monday, Oct. 20 and lasting for approximately four weeks, traffic will not be able to access Hainerberg Housing from B455 via Washingtonstrasse as the entry at Texasstrasse will be blocked due to construction to the new AAFES Exchange complex. Traffic will be able to access the portion of the street, but not allowed to go through. Traffic can continue to enter and exit the area from New York Strasse and Texasstrasse (near Hainerberg Chapel and the lodge) or New York Strasse and Washington Strasse (near the Hainerberg Shopping Complex entrance). Also note that there will be an increase in construction traffic transiting Hainerberg Housing area along Washington Strasse and Floridastrasse.Click here for more.
Dinner and brunch at the dining facility
The Strong Teams Cafe on Wiesbaden's Clay Kaserne has the following new hours: Breakfast 7-8:30 a.m., lunch 11:30 a.m. to 1 p.m. and dinner 4:30-6 p.m. On the weekends the dining facility offers brunch from 9:30 a.m. to 1 p.m. and supper from 5-6:30 p.m. Visit "Strong Teams Cafe" on Facebook for menus.
Still time to give to CFC
The Combined Federal Campaign is running strong in U.S. Army Garrison Wiesbaden, with over $40,000 raised thus far. Donate to your favorite charity at These donations are vital to help those in need. In 2013, the generous men and women serving in the DoD overseas contributed nearly $11 million to charitable organizations through CFC Overseas! The campaign will run through Nov. 7. Give to make a difference. Give because you care.
Community Information Exchange
The next Community Information Exchange will be held Nov. 25 at 9:30 a.m. at the Community Activity Center on Clay Kaserne. Follow it live on the Garrison Wiesbaden Facebook page.or watch it online at Click here to read the latest Community Information Exchange slides
FLEP Application Deadline Approaches
The Office of the Judge Advocate is now accepting applications for the Army’s Funded Legal Education Program. Selected officers will attend law school at govern- ment expense beginning in fall 2015 while remaining on active duty. Applicants must be commissioned officers with two to six years of active federal service when school begins. Review Army Regulation 27-1, Chapter 14 to determine eligibility and application requirements. Application deadline is Nov. 1. Contact the U.S. Army Europe OJA Lt. Col. Sara Root mil 537-0605or 537-0600 or civ (0611) 143-537-0605 or (0611) 143-537-0600 to set up an interview and for more information.
Annual Winter Driving Training
All Soldiers, and civilian, local nation and DoD employees and authorized volunteers must complete the required Winter Drivers Orientation. The training period is from Sept. 16 to Oct. 31. Unit should report training statistics to the Driver Testing and Training Station, 405th Army Field Support Brigade, Logistics Readiness Center. The following options are available to complete the annual training requirements:
Option 1: Classroom training will be provided by appointment ONLY. There will be two training sessions – 1 p.m. for LNs and 2 p.m. for DoD civilian employees -- every Tuesday. The classroom has a capacity for 25 people.
Option 2: Units and directorates can conduct their own training; DTTS can provide a CD and stamp for sign out (limited sets are available).
Note: Soldiers and civilians (Local National, DoD employees and authorized volunteers) who are Non-Tactical Vehicle operators and have not complied with the mandatory training will not be authorized to dispatch or operate an NTV in this garrison, beginning Nov. 1, 2014. Once requirements have been completed the Soldiers and civilians will be allowed to resume NTV operations. DTTS is located in Clay Kaserne, Building 1023W, Third Floor, Room 324. Points of contact are Hans-Peter Moosberger or Maksudul Alam at mil 546-6076/6077 or civ (0611) 143-546-6076/6077.
New DPW Customer Service number
The Directorate of Public Works Customer Service Center has a new telephone number -- 548-4357 (HELP).
Recognize, report suspicious activity
Though Antiterrorism Awareness month has just passed, the responsibility of remaining vigilant continues daily. Remember the theme observed during August? “Recognizing and Reporting Suspicious Activity.” You’ve heard it said often before; “If you see something, say something.” Know who to call if you see something suspicious or to report a crime. To report suspicious activity,click on the iWatch/iSalute link in the center of the page (<—). To report an imminent threat or crime in progress, immediately contact the Military Police by dialing DSN 114 or civ (0611) 143-548-7777/7778/7779; or call Host Nation law enforcement by dialing commercially in Germany or Netherlands: 112; In Italy: 112 or 118; In Belgium: 112 or 101.
Luftbrueckenstrasse Construction
Starting on Sept. 1 and running through Nov. 1, Luftbrueckenstrasse will limited to one lane inbound and one lane outbound due to the installation of new heat lines to Clay Kaserne. Please use caution when travelling in this area. Thank you for your continued support during the community's transformation.
Advisory: Designated PT Areas
Beginning July 1, areas of Clay Kaserne and the airfield will be designated as physical training areas for Wiesbaden units and will be closed to vehicle traffic from 6:30-7:30 a.m. Units are advised that the yellow area is the only place on Clay Kaserne (south of the airfield) that units can conduct physical readiness training formations. Units are not authorized to conduct PRT formations outside of this area on Clay Kaserne (south of the airfield). Units can conduct PRT formations at any safe area on the north side of the airfield on Clay Kaserne. Drivers should be advised to note their time of arrival to the installation, as it may require parking farther from places of work.Personnel found violating the PRT area restrictions will be issued a warning by the MPs until July 11. Beginning July 14, personnel violating the PRT area restrictions will be ticketed by the Military Police.
Crime prevention tips
Visit the Hessen Polizei home page for a look at several crime prevention tips which have been translated into English courtesy of their Public Affairs Office (click here).