Customer Service

A Look Back at 2014

Take a look back at the wide variety of things that happened in the Wiesbaden military community during 2014. Take a moment to recount highlights captured in photo as the community moves ahead through 2015. A variety of captures are shared here, but visit the Flickr photostream for more photos from around the community.

  • CIC Online
  • Herald Union
  • CYSS
  • Housing
  • German News
Community TV channel
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Community Information Channel
Herald Union Newspaper


Shrinking DoD's European footprint: Wiensbaden installations to close, return to host nation

Key facilities face improvements, completion

Program to honor MLK Jr. life, legacy

Legislation changes UCMJ for victims of sexual assault

EOCOPROFIT: Garrison's Environmental Division garners recognition from city officials for energy-saving efforts

A look back at 2014: The year in photos

More Herald Union News Here

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CYSS Newsletter

To learn more about Child, Youth and School Services offers the area, visit CYSS Happenings and Information.

link to: Wiesbaden Housing Newsletter
Energy conservation is everyone's responsibility, with just a few small changes residents can have a large impact on conserving energy throughout the community.
In today's modern household almost all appliances and electrical devices come with a standby mode. When these devices are not in use but still in standby mode, they still draw electricity, which known as a "phantom load". Residents can eliminate these phantom loads by unplugging ...

Click here to read the latest edition of the housing newletter.
link to:Wiesbaden Press Review
What's the word in the news on you?
Click here for more German news.

Major Events Calendar
Schools Calendar
MWR Events Calendar
Things To Do
Military Crisis Line Domestic Violence Hotline iWatch Wiesbaden
Transformation Update Wiesbaden Health Clinic
Weather and Road Conditions  
R2 119 Online Ticket Submission Link iWatch Wiesbaden

Community Notes

HOW TO: Pedestrian Gate (video)
For anyone having issues using the Pedestrian Gate, click here for a demonstration video.
Community Information Exchange
The next Community Information Exchange will be held Feb. 24 at 9:30 a.m. at the Community Activity Center on Clay Kaserne. Follow it live on the Garrison Wiesbaden Facebook page. Click here to read the latest Community Information Exchange slides.
DoD Announces European Infrastructure Consolidation Actions
The Department of Defense announced today the consolidation of some U.S. infrastructure in Europe, including the return of 15 sites to their host nations. These actions, taken as part of the European Infrastructure Consolidation (EIC) process, will save the U.S. government approximately $500 million annually. Click here for more.
“Army in Europe Regulation 190-16: Installation Access Control” requires sponsors to ensure any individuals they sign in are physically escorted at all times. Any signed-in person who is found without their sponsor will be immediately escorted off of the installation. The sponsor’s failure to follow the policy may lead to administrative actions such as suspension or revocation of the sponsor’s sign-in privileges and installation access. Read more of the policy at
Transformation Update:
Movie theater, Clay Kaserne ACP and PX
Due to renovation of the Taunus Movie Theater starting Jan. 12, the last movie showing at Taunus will be Jan. 11. Movies will be shown at the Tony Bass Auditorium on Clay Kaserne starting Friday evening, Jan. 16. Renovations to the Taunus theater include installing air conditioning and replacing lighting and seats and is scheduled to be complete by mid-May. The access control point for Clay Kaserne will officially open Jan. 28 at 10 a.m. Transfer of control from the existing gates to the new ACP will be phased. Starting Jan. 19, access to Clay will be either via the "bypass" road to the South Gate or via the new ACP with ID checks at the two existing gates (Truck Gate and Main Gate). During this period the final closure of the perimeter fence will be accomplished. For bus passengers, the existing bus stop outside the Main Gate will cease operations on Jan. 19. The bus stop at the Domane Mechtildshausen will remain and access to Clay Kaserne will be via the Pedestrian Gate on Herrstrasse (across from the bus stop). On April 16, the Hainerberg PX (including the food court), Pizza Hut, Mainz-Kastel Power Zone, Furniture Store and Four Seasons will close, and on April 17, the new PX Mall including the new food court (Pizza Hut, Burger King, Popeye's, Charleys and Taco Bell), Starbucks and Optometrist/Optical Shop will open. After April, the only remaining activities on Mainz-Kastel will be the Shoppette, Car Care Center, Car Wash and some food vendors. Garrison Wiesbaden thanks the community for its patience and understanding as we continue to make Wiesbaden: Your home in Germany.
Recognize, report suspicious activity
Though Antiterrorism Awareness month has just passed, the responsibility of remaining vigilant continues daily. Remember the theme observed during August? “Recognizing and Reporting Suspicious Activity.” You’ve heard it said often before; “If you see something, say something.” Know who to call if you see something suspicious or to report a crime. To report suspicious activity,click on the iWatch/iSalute link in the center of the page (<—). To report an imminent threat or crime in progress, immediately contact the Military Police by dialing DSN 114 or civ (0611) 143-548-7777/7778/7779; or call Host Nation law enforcement by dialing commercially in Germany or Netherlands: 112; In Italy: 112 or 118; In Belgium: 112 or 101.
New Policy: Remote-Controlled Aircraft
The flight of remote-controlled aircraft or unmanned aerial vehicles on any U.S. Army Garrison Wiesbaden installation is prohibited. This policy applies to all military members, Department of Defense employees, contractors, dependents, sponsored guests and host nation employees. Personnel should immediately report any RC aircraft or UAV flown on or near a USAG Wiesbaden installation to the military police station at (0611) 143-548-7777.
Clay Kaserne access/bus stop changes
The New Clay Access Control Point is nearing completion with final testing and certification in early January. Opening will be phased in conjunction with closing the new perimeter fence and repairs to Weber street (external road leading to the South Gate). Starting Dec. 1 Weber Strasse (adjacent to Clay inside the fence) will be closed and access will be via the "cutoff" road to the main gate and truck gate or the Domaine Mechtildshausen road to the South Gate. The traffic lights will be programmed for priority on the Domaine Mechtildshausen road to encourage use of the South gate as the primary gate to exit the installation. The bus stops will also be affected. The current bus stop at the Domaine Mechtildshausen will remain, as will the Herr Street Pedestrian gate, but the location of the gap in the fence was been moved. Signs will clearly indicate the new location. On Dec.1 the bus stop at the Main Gate will move back to the old location (where the shelter is located). This stop will remain in effect until Jan. 19, at which time the stop will be discontinued until about Feb. 1 when it will be re-located to the new perimeter fence along the Domaine Mechtildshausen road. A third bus stop is planned for later at the entrance of the new Access Control Point.
Dinner and brunch at the dining facility
The Strong Teams Cafe on Wiesbaden's Clay Kaserne has the following new hours: Breakfast 7-8:30 a.m., lunch 11:30 a.m. to 1 p.m. and dinner 4:30-6 p.m. On the weekends the dining facility offers brunch from 9:30 a.m. to 1 p.m. and supper from 5-6:30 p.m. Visit "Strong Teams Cafe" on Facebook for menus.
New DPW Customer Service number
The Directorate of Public Works Customer Service Center has a new telephone number — 548-4357 (HELP).
Crime prevention tips
Visit the Hessen Polizei home page for a look at several crime prevention tips which have been translated into English courtesy of their Public Affairs Office (click here).