Customer Service

Around the Community

Take a look at some of the action that's happened around the Wiesbaden military community during the past several weeks as the community continues to move through 2015. A variety of captures are shared here, but visit the Flickr photostream for more photos from around the community.

  • CIC Online
  • Herald Union
  • CYSS
  • Housing
  • German News
Community TV channel
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Community Information Channel
Herald Union Newspaper


Command Sgt. Maj. David Davenport departs Germany

Engineers return from mission in Liberia

Boosting Soldier spirit to improve Army

Based on true story: Museum higlights Army's real-life role as 'Monuments Men'

Familiar staple has new tune: 'First stop, Thrift Shop"

Wellness Center offerings, American Girl social, IACS, DoDDS sports and more ...

More Herald Union News Here

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CYSS Newsletter

To learn more about Child, Youth and School Services offers the area, visit CYSS Happenings and Information.

link to: Wiesbaden Housing Newsletter
Energy conservation is everyone's responsibility, with just a few small changes residents can have a large impact on conserving energy throughout the community.
In today's modern household almost all appliances and electrical devices come with a standby mode. When these devices are not in use but still in standby mode, they still draw electricity, which known as a "phantom load". Residents can eliminate these phantom loads by unplugging ...

Click here to read the latest edition of the housing newletter.
link to:Wiesbaden Press Review
What's the word in the news on you?
Click here for more German news.

Major Events Calendar
Schools Calendar
MWR Events Calendar
Things To Do
Military Crisis Line Domestic Violence Hotline iWatch Wiesbaden
Transformation Update Wiesbaden Health Clinic
Weather and Road Conditions  
R2 119 Online Ticket Submission Link iWatch Wiesbaden

Community Notes

RSO Religious Holiday Celebrations
Religious Support Operations celebrates religious holidays in the spring of 2015 with a variety of services and gatherings. Click here to see details.
Update to driver license policy
From USAREUR Public Affairs: The issue concerning the validity of expired U.S. drivers' licenses has been resolved at the diplomatic level. It has been deemed consistent with Art. 9, para. 2 of the SA to NATO SOFA that the legal entitlement to drive a private vehicle in Germany remains in force even when the corresponding U.S. state license has expired. German authorities will go back to the old policy and continue to recognize expired state licenses as long as there is a valid USAREUR Certificate of License. Cases that were initiated solely for driving with an expired US license (but valid USAREUR Certificate of License) will be discontinued. Read the full press release at
Traffic Advisory: Schiersteiner Bridge Closure
The dreaded mega chaos during rush hour on autobahns and roads around Wiesbaden and Mainz came true Wednesday, Feb. 11. The reason is a full closure of the Schiersteiner Bridge late Tuesday night after significant damages were discovered during construction works on the bridge on the Mainz side of the Rhine. The affected damaged area is close to the Mainz-Mombach turn. (Click here to read more)
HOW TO: Pedestrian Gate (video)
For anyone having issues using the Pedestrian Gate, click here for a demonstration video.
Off-post housing survey
U.S. Army Europe is asking service members in Germany who live off-post in privately leased or rental housing to take part in the annual housing survey. The survey is instrumental in ensuring accurate housing allowance rates for military families living off-post. The survey will be active March 1-31 and can be found at
Community Information Exchange
The next Community Information Exchange will be held April 1 at 9:30 a.m. at the Community Activity Center on Clay Kaserne. Follow it live on the Garrison Wiesbaden Facebook page. Click here to read the latest Community Information Exchange slides.
“Army in Europe Regulation 190-16: Installation Access Control” requires sponsors to ensure any individuals they sign in are physically escorted at all times. Any signed-in person who is found without their sponsor will be immediately escorted off of the installation. The sponsor’s failure to follow the policy may lead to administrative actions such as suspension or revocation of the sponsor’s sign-in privileges and installation access. Read more of the policy at
Transformation Update:
Movie theater, Clay Kaserne ACP and PX
Due to renovation of the Taunus Movie Theater starting Jan. 12, the last movie showing at Taunus will be Jan. 11. Movies will be shown at the Tony Bass Auditorium on Clay Kaserne starting Friday evening, Jan. 16. Renovations to the Taunus theater include installing air conditioning and replacing lighting and seats and is scheduled to be complete by mid-May. The access control point for Clay Kaserne will officially open Jan. 28 at 10 a.m. Transfer of control from the existing gates to the new ACP will be phased. Starting Jan. 19, access to Clay will be either via the "bypass" road to the South Gate or via the new ACP with ID checks at the two existing gates (Truck Gate and Main Gate). During this period the final closure of the perimeter fence will be accomplished. For bus passengers, the existing bus stop outside the Main Gate will cease operations on Jan. 19. The bus stop at the Domane Mechtildshausen will remain and access to Clay Kaserne will be via the Pedestrian Gate on Herrstrasse (across from the bus stop). On April 16, the Hainerberg PX (including the food court), Pizza Hut, Mainz-Kastel Power Zone, Furniture Store and Four Seasons will close, and on April 17, the new PX Mall including the new food court (Pizza Hut, Burger King, Popeye's, Charleys and Taco Bell), Starbucks and Optometrist/Optical Shop will open. After April, the only remaining activities on Mainz-Kastel will be the Shoppette, Car Care Center, Car Wash and some food vendors. Garrison Wiesbaden thanks the community for its patience and understanding as we continue to make Wiesbaden: Your home in Germany.
Recognize, report suspicious activity
Though Antiterrorism Awareness month has just passed, the responsibility of remaining vigilant continues daily. Remember the theme observed during August? “Recognizing and Reporting Suspicious Activity.” You’ve heard it said often before; “If you see something, say something.” Know who to call if you see something suspicious or to report a crime. To report suspicious activity,click on the iWatch/iSalute link in the center of the page (<—). To report an imminent threat or crime in progress, immediately contact the Military Police by dialing DSN 114 or civ (0611) 143-548-7777/7778/7779; or call Host Nation law enforcement by dialing commercially in Germany or Netherlands: 112; In Italy: 112 or 118; In Belgium: 112 or 101.
New Policy: Remote-Controlled Aircraft
The flight of remote-controlled aircraft or unmanned aerial vehicles on any U.S. Army Garrison Wiesbaden installation is prohibited. This policy applies to all military members, Department of Defense employees, contractors, dependents, sponsored guests and host nation employees. Personnel should immediately report any RC aircraft or UAV flown on or near a USAG Wiesbaden installation to the military police station at (0611) 143-548-7777.
New DPW Customer Service number
The Directorate of Public Works Customer Service Center has a new telephone number — 548-4357 (HELP). The new housing appliance repair number is mil 548-4424 / civ (0611) 143-548-4424.
Crime prevention tips
Visit the Hessen Polizei home page for a look at several crime prevention tips which have been translated into English courtesy of their Public Affairs Office (click here).
DoD Announces European Infrastructure Consolidation Actions
The Department of Defense announced today the consolidation of some U.S. infrastructure in Europe, including the return of 15 sites to their host nations. These actions, taken as part of the European Infrastructure Consolidation (EIC) process, will save the U.S. government approximately $500 million annually. Click here for more.