Customer Service Center


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DPW

Customer Service

USAG Wiesbaden

  • Location: Clay Kaserne, Bldg. 1056

  • Customer Service Center:
    DSN 548-4357 (HELP)
    Civ (0611) 143-548-4357

  • Hours of operation: Mon. to Fri. 7:15 a.m. to noon and 12:45 to 4 p.m. Closed German and U.S. federal holidays.

How to request repairs

Appliance Repairs

  • Washers - Dryers - Stoves - Refrigerators - Dishwashers

    DSN: 548-4424

    Civ: (0611)143-548-4424

    Hours of Operation: Mon. to Fri. 8 a.m. to noon and 12:45 to 4 p.m. Closed U.S. and German holidays.

Self Help Store

  • Need to change a lightbulb or patch a nail hole? Spare parts, and for most jobs, the tools needed, are available free of charge through the Self-Help Store.

    DSN: 548-4072

    Civ: (0611)143-548-4072

    Location: Hainerberg, Bldg. 7802

    Hours of Operation: Mon. to Fri. 8:30 a.m. to noon and 12:45 to 3:30 p.m. Closed U.S. and German holidays.

Minor Repairs

  • Can't get your project done through Self Help? Call DPW or send an email to customer service for minor repairs.

    DSN: 548-HELP (4357)

    Civ: (0611)143-548-4357

    Location: Clay Kaserne, Bldg. 1056

    Hours of Operation: Mon. to Fri. 8 a.m. to noon and 12:45 to 4 p.m. Closed U.S. and German holidays.

Facility Engineering Work Request

  • For major work beyond the scope of a minor repair, such as a renovation project, expanded self-help project or proprietary approval, the organization's desgniated point of contact must submit a request for facility engineering work including DA Form 4283 and AEF200-1A.

    DSN: 548-HELP (4357)

    Civ: (0611)143-548-4357

    Location: Clay Kaserne, Bldg. 1056